Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 781-767-9999 or make an appointment online!
Know Your Rights
We've been going to Bill Sheridan for ALL our automotive needs for over 10 years and though he's greatly missed in Randolph, we'd absolutely travel to do business here! Reliable, friendly, HONEST..simply the best around. Check them out. I assure you, you won't be disappointed!
Have been receiving great service at reasonable prices for over 10 years. Highly recommend.
Amazing!!! The new owner, Billy, is extremely nice.
I have used the services of Friend's Automotive for quite a few years now and I won't use anyone else. They are very competent, honest, friendly and perform quality work at a reasonable price. Karen in the front office is very efficient, helpful, and adds a great finishing touch to an overall nice experience. I highly recommend them to anyone looking for a good garage.
No one better! Normally work on my own car but these guys are the best when I can't do it myself.
Quick and cheap. I went down NTB they would charge me over $100 for an oil change and wouldn't do anything else. At friends they do a one over of the car and give drastically lower prices even for simple oil changes.
Their service is impeccable, I wouldn't trust anyone else with my car. Billy is as honest as they come.
One of the best places to have your car fixed. Trustworthy and quick.
Great Shop. Bill and Crew are highly skilled, professional and honest. I wouldn't use any other shop for my repairs.